When you call customer service and enter your info, why does the agent ask for it AGAIN!? It’s one o...
When a client asked about the difference between secrets management and password vaulting, I realize...
New technology like AI, and sophisticated language models will drive a competitive advantage for you...
The ChatGPT breach announced by OpenAI isn’t just their problem. It should be a top concern for CISO...
Our own tech scout Jacob Friedman was featured on InfoSecLive’s LinkedIn livestream and on YouTube t...
A free tool has been released by the Cybersecurity & Infrastructure Security Agency (CISA) called “U...
We now know the downside of AI in call center operations. As ChatGPT changes the nature of work, AI ...
The cost of doing business doesn’t always show up in your P&L report. That’s why Customer Experience...
Hackers primarily target your organization in one of two ways: they jiggle millions of “doorknobs” p...
As a CXO if you haven’t noticed, increasing speed and customer experience convenience is a race. Cus...